Returns & Exchanges
At Hemp Hop, we stand behind the quality of our products and offer a 30-day return window for unopened items to ensure your complete satisfaction. If you are not entirely happy with your purchase, our streamlined process makes it easy to request an exchange or a full refund.
Initiate Your Request
Contact our support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a health and safety compliant return.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing